Return policy

All of our products are guaranteed. However, if any product presents defects or is in poor condition, it may be exchanged for another product with similar characteristics or, if the customer prefers, a refund of the amount.

To start the return process, the customer will contact our customer service department by calling 927 386 343 or by email at ventasweb@pastovelia.es and will explain their case, indicating, if appropriate, the process for the return and /or change.

In the case of open pieces, to make the return you must retain at least 80% of their original weight.

The exchange or return, once authorized by the corresponding department of PASTOVELIA,  will not entail costs borne by the customer.